Refund policy
At Venu Curations, we strive to deliver every order in perfect condition. Please read our policy carefully before placing an order.
Returns & Exchanges
We do not offer returns or exchanges once an order has been delivered.
However, if you receive a damaged or incorrect product, we're here to help.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item, please follow these steps:
- Record a clear unboxing video from the moment you open the sealed package.
- Email us the unboxing video, your order number, and photos of the damaged product at venucurations@gmail.com.
- The claim must be submitted within 24 hours of delivery.
Please Note: Claims for damaged or incorrect products without a complete unboxing video or submitted after 24 hours of delivery will not be accepted.
After verification, we will arrange a suitable replacement or refund if the claim is found to be valid.
Refunds
Refunds are provided only if:
- A damaged or incorrect product claim is approved after verification, or
- We are unable to replace the damaged or incorrect item.
Approved refunds will be processed to the original payment method within 5–7 business days.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order by emailing us at venucurations@gmail.com.
- Once your order has been shipped, it cannot be cancelled under any circumstances.
Contact Us
For any questions regarding your order, please contact us:
📧 Email: venucurations@gmail.com
📞 Phone: +91 97263 20308